Window Seater provides geolocated audio guides and other content for travel; our mission is to connect travellers to the world outside their window.

The Window Seater app is available via: 

• The Apple App Store and Google Play stores (all our guides)
• Scanning a QR code at your seat on certain lines (see here)

Yes, it’s all completely free.

Window Seater is currently available on a selection of lines around the UK. We have general interest guides for young adults and upwards; guides that cover the UK’s music scene; and children’s guides.

Although the audio can be played manually, by clicking the play icons in the app, you’ll receive the best experience listening to the audio guides as you travel by train.

We recommend using mobile internet (4G or 5G). This is because many train operating companies do not allow streaming audio or video files through on-board wifi, so you might experience partly loaded content or delayed notifications.

Window Seater audio stories are normally delivered to your phone via the app in a timely manner. As you pass a point of interest, you’ll receive a new story notification – just press play to listen!

However, the frequency with which your phone searches for these notifications can vary. If you haven’t received a notification but want to listen to a story, you are always free to press play on any story and it won’t cause a problem.

In the mobile app (Apple and Google Play), when you select a Window Seater guide you are offered the option to download it so it will play offline. You won’t need to worry about having a stable internet connection.

Using the web app (QR code at your seat), you need an internet connection of some kind.

The Window Seater app picks up stories that we’ve left (virtually) alongside train lines. So the app needs to know where you are (even if the app isn’t open), and to be able to notify you when it finds something.

Information on the settings you will need, plus help and a short video, are here: https://wseatdev.wpengine.com/app-help

Your movement and precise geolocation data (including background movement and location data) are not passed out of the app to Window Seater; it is only used to trigger content. We do not access, collect, use or share this data.

Our privacy policy is here: https://wseatdev.wpengine.com/privacy-policy

Many of our guides feature in-app transcripts; we are working on augmenting this feature.

Thanks for spotting a possible story to tell or Experience to visit. Please do tell us more and we will look at including it, via windowseater.com/contact.

Yes and we’d love to know what you think! You can do so here windowseater.com/contact.

Window Seater was created by an international team of friends who share a passion for exploration and travel. You can find out more here windowseater.com/about-us. 

Window Seater guides are built in partnership with rail organisations to help improve customer experience, encourage sustainable travel and build links with communities along the railway line.

For any questions, suggestions or complaints, please contact us here windowseater.com/contact.