Birmingham New Street

The area around Birmingham New Street is renowned for architectural design is famous for its largest and busiest of the three main railway stations in Birmingham city centre.

Sights and places of interest

Enrich your day out to Birmingham New Street by visiting or looking out for:

  • Birmingham Back to Backs
  • Hall of Memory
  • Birmingham Walk of Stars
  • Newman Brothers Coffin Works
  • Curzon Street: The former Principal Building of the Birmingham Terminus for the London-Birmingham Railway
  • Curzon Street Station
  • Warstone Lane Cemetery Catacombs

Planning your journey

Facilities at Birmingham New Street station

General facilities at Birmingham New Street station
Facility Available
Car Park Monday To Friday - 24 Hours
Saturday - 24 Hours
Sunday - 24 Hours
Cycle Storage 58 spaces

If you want to take your bicycle on the train, please check with the relevant train operator beforehand 
Toilets Yes.
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:

Platforms 2 - 3a (Blue Lounge)
Platforms 10 - 11a (Yellow Lounge)
Platforms 10 - 11b (Red Lounge)
Baby Change Yes.
Staffing Full Time
Waiting Room Yes.
Seated Area
ATM Machine Yes.
Tourist Information
Shops Yes.

Accessible travel

Accessible facilities at Birmingham New Street station
Facility Available
Staff Help Available Journey Care assistance is available prior to travel via the relevant Train Operator:

Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00

London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Monday To Sunday - 07:30-23:59
Impaired Mobility Set Down Yes.
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:

West Midlands Railway - 0800 024 8998
Avanti West Coast - 0800 0158 123
Ramp For Train Access Yes.
Step Free Access The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
Wheelchairs Available Yes.
National Key Toilets Yes.
Close to Platforms 1A and 12A and Platforms 10 and 11B
Induction Loop
Accessible Taxis Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi
Accessible Ticket Machines Staff available to assist where required.
Height Adjusted Ticket Office Counter Yes.
Floorwalkers are available to assist all customers
Nearest Stations With More Facilities
~ For the travellers ~